Arrived damaged, or stopped working within 30 days?
Email support@chinrescue.com with your order number and a photo or a short clip, within 30 days of delivery. We'll refund you in full or send a replacement — whichever you'd rather. You don't post anything back. Returning a small electronic overseas costs more than the band is worth, and building that into the price would make it worse for everyone. We reply within 24 hours on these.
Not arrived within 30 days of dispatch?
Contact us. We'll replace it or refund you in full.
Changed your mind?
Email within 12 hours of ordering and we'll cancel and refund in full, as long as it hasn't been dispatched. Once it's gone we can't recall it, and we don't offer change-of-mind refunds after dispatch — we keep the price low by not building returns shipping into it.
Wrong address?
Email within 12 hours of ordering and we'll fix it if it hasn't shipped. Once it's gone we can't redirect it, and a parcel returned to sender for a bad address can't be refunded.
How refunds are paid
Refunds go back to the original payment method. Once approved they're issued straight away and usually appear on your statement within 5–10 business days, depending on your bank.
Questions
support@chinrescue.com — a real person replies, within 48 hours at the latest.